Refund policy

At Brandshubpk, customer satisfaction is our top priority. We aim to provide you with high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to help.

📦 Return Eligibility

• Products can be returned within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging.
• Products showing signs of use, damage, or missing parts will not be eligible for return.

🚫 Non-Returnable Items

• Used personal care and hygiene products
• Items damaged due to misuse or mishandling
• Sale/discounted clearance items (if mentioned as non-returnable)

🔄 Refund Process

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within 5–10 business days via your original payment method or store credit (depending on availability).

🔁 Exchange Option

• If you receive a defective or wrong item, we offer replacement or exchange instead of return (subject to stock availability).

🚚 Return Shipping

• Customers may be required to cover return shipping costs unless the item is defective or incorrect.

📞 Need Help?

If you have any questions about returns or refunds, feel free to contact our support team. We are always here to assist you.